--- title: "Contact us" description: "Please direct your enquiries using the Contact Us page." url: "https://www.twyford.org.uk/contact" school: "Twyford CofE High School" --- [Twyford Sixth Form Open Evening will be on Thursday 12th November 2026. This will be a ticketed event, the online booking system will open on Thursday 5th November 2026 at 9:00 AM](https://buytickets.at/twyfordceacademiestrust/2510606) [Train to teach with Teach West London September 2027-28. Applications are now open. Learn more and apply today.](https://teachwestlondon.org.uk/initial-teacher-training/how-to-apply) # Contact us [Embedded content](https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d2483.231906161627!2d-0.28205848395346866!3d51.508961279635436!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x48760e074c4cbe07%3A0xcb7964f1c5c4ca0f!2sTwyford%20Church%20of%20England%20High%20School!5e0!3m2!1sen!2suk!4v1635855624137!5m2!1sen!2suk) ### Postal Address: Twyford CofE High School Twyford Crescent Acton London W3 9PP **Phone:** 020 8752 0141 The school office is open Monday - Thursday 8am - 4.30pm and 8am - 4:00pm on Fridays. **Email (all general queries including Attendance & Sixth Form):** **Administration & Communications Manager:** Miss Emma O’Leary Reception Services ### Main Office & School Reception Services Reception & Front Desk is the first point of contact for the following services: - General queries via external callers and emails ([**office@twyford.org.uk**](mailto:office@twyford.org.uk)) - **All** visitors to the school (**all** visitors need to sign in at Reception - please read the visitor guidance) - Late registration and signing in and out for pupils - Exam Certificate collection for former students (**by appointment only**) - Lost Property services during break and lunchtime #### Deliveries & messages for students during the school day **Please note that Reception staff must be stationary and are unable to leave the Front Desk to pass messages and/or deliver items to pupils throughout the school day.** As office staff support over 1600 students and up to 200 staff throughout the school day as well as carrying out Welfare and First Aid duties supporting students with severe medical needs, the Front Desk will only accept items if a student knows it's being delivered in advance and will collect it at Reception themselves. If you wish to pass a message on to your child, we advise contacting their form tutor or their classroom teachers by email as **we cannot guarantee the delivery of messages.** If your child has forgotten their school lunch, they can see their Head of Year or Assistant Head of Year who will make arrangements to ensure they are able to receive a lunch from the school cafeteria. #### Who Will I Talk to? **Administration & Communications Manager** - Miss Emma O'Leary **Welfare Officer** - Miss Michelle Hart **Admissions Team** - **Music College -** **Student Services** - Visitors & Parking There is no on-site parking for parents/carers or visitors during the day or after school. If you have special requirements please contact the Office at **Office@twyford.ealing.sch.uk**. Please note that the school is within a School Street zone. Twyford Crescent junction with Uxbridge Road and Twyford Avenue will be closed to most traffic between 7.45 to 8.45am and 2.45 to 4.00pm during term time, according to the term dates published on [Ealing Council's website](https://www.ealing.gov.uk/term-dates). It will still operate on individual school training and occasional days. ![](https://www.twyford.org.uk/images/School_Street_Map.jpg) ### Visitor Procedure Emergency Procedures Leaflet (with Safeguarding) 2023-24 1.48 MB [Open for printing](https://files.schudio.com/twyford-cofe-high-school/files/documents/Emergency_Procedures_Leaflet_2023-24.pdf) School Visitor Guide 792 KB [Open for printing](https://files.schudio.com/twyford-cofe-high-school/files/documents/School_Visitor_Guide_2022-23.pdf) Treat Staff with Respect Sign in Reception 49.48 MB [Open for printing](https://files.schudio.com/twyford-cofe-high-school/files/documents/Treat_Staff_with_Respect_Sign(2).pdf) ### Privacy Notice for Visitors Privacy Notice for Visitors 295 KB [Open for printing](https://files.schudio.com/twyford-cofe-academies-trust/files/documents/Privacy_Notice_Visitors(1).pdf) We may need to update this privacy notice for Visitors periodically so we recommend that you revisit this information from time to time. This version was last updated May 2026 and is Appendix G of the Data Protection and Confidentiality Policy. Exam Certificate Collection #### GCSE and/or A Level Certificate Collection long after the respective Results Day Former students or external exam candidates who who have taken public exams at Twyford and have not collected their GCSE and/or A Level Certificates on their respective Results Day **can make arrangements for collection by emailing** [**office@twyford.org.uk**](mailto:office@twyford.org.uk)**.** **Examination certificates retention:** - The school is only able to keep exam certificates for two academic years (they must then be disposed of securely) - Presently Twyford is retaining the following examination certificates: 2019-2020 and 2020-2021 with 2021-2022 expected to arrive in December 2022 - If your exam certificates were from before 2019-2020 academic year, Twyford no longer has them in archiving and you will have to contact Mr Stanton, Examinations Officer by email () to enquire on how to re-order your certificates; there is a fee for the re-printing of certificates **Making an appointment for collection:** - An appointment for certificate collection **must** always be arranged in advance - Certificates are stored in a safe and need to be pulled from archiving each morning ahead of a scheduled collection - **We cannot guarantee certificate collection for visitors without appointments**; if we are able to accommodate same-day requests, there may be a wait time of up to two hours - If you miss your appointment slot certificates cannot be kept out – certificates **must** be returned securely to the safe and a rescheduled appointment must be made - Collection times are in typically in between 9:30am to 12:30pm **Organising for collection (including on behalf of a former student):** - GCSE and A Level Certificates are the legal property of the person (former Twyford student) whose name is listed on the certificate - Twyford students must therefore **email their written consent** to **including the full name of the person** (i.e. parent/carer/sibling/friend) collecting certificates on their behalf - Former students and/or the person collecting their certificates must bring **two forms of identification**, **including one form of photographic identification** – otherwise we will not be able to release their certificates Please do email first for confirmation of whether or not we have your certificates and to book an appointment for collection. Headteacher **Associate Headteacher:** Mr Phil Bennett **Email**: [**Key Staff**](https://twyford.org.uk/about-us/key-staff) Chair of Governors Mr Paul Hagger C/O Mrs S Riddiough, Operations Manager Twyford CofE Academies Trust Twyford CofE High School Acton London W3 9PP **Email:** SENCO **School SENCO** - Mr Declan McCloskey **Email:** Twyford CofE Academies Trust [**Twyford CofE Academies Trust**](https://twyfordacademies.org.uk/) Twyford CofE High School Acton London W3 9PP Phone: 0208 752 0141 Facilities & Lettings If you have any enquiries about our facilities, including hire of Twyford Sports Centre, please email [**lettings@twyford.ealing.sch.uk**.](mailto:lettings@twyford.ealing.sch.uk.) Finance Department **Twyford CofE Academies Trust** Twyford CofE high School Acton London W3 9PP **Phone:** 020 8752 0141 **Email:** Report a Safeguarding Concern Please contact [**childprotection@twyford.ealing.sch.uk**](mailto:childprotection@twyford.ealing.sch.uk) if you have a Safeguarding concern. Information relating to Safeguarding can be found on our website - [**Safeguarding**](https://twyford.org.uk/attending-our-school/safeguarding). Social Media Follow us on X: [**Twyford**](https://twitter.com/TwyfordCofE) Other Important Contacts **[Ealing Council Education](https://www.ealing.gov.uk/info/201108/learning_and_schools)** **[Direct.gov Education](https://www.gov.uk/browse/education)** **[Department for Education](https://www.gov.uk/government/organisations/department-for-education)** **[Ofsted](https://www.gov.uk/government/organisations/ofsted)** **[Parent View](https://parentview.ofsted.gov.uk/)** Paper Copy A paper copy of the content of this website can be obtained free of charge from the Administration & Communications Manager. Telephone: 020 8752 0141 Address: Twyford Crescent Acton, London, W3 9PP Email: ## Send a Message In line with the [Twyford CofE Academy Trust Data Protection and Confidentiality Policy](https://twyfordacademies.org.uk/key-documentation/policies) personal Information will only be processed for the purpose for which it was collected. 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